CROATIA · SLOVENIA · MONTENEGRO · BOSNIA & HERZEGOVINA

Beyond the
Ordinary.

Exceptional Journeys. Trusted Local Expertise.

Bespoke luxury travel, private yachting and production logistics across Southeast Europe.

TRAVEL CROATIA & BEYOND / EXPERIENCE SINCE 2019
01 / WHO WE ARE

More than a destination.
A trusted local partner.

Travel Croatia & Beyond is a boutique Destination Management Company creating individually designed journeys, private yachting experiences and exclusive events across Southeast Europe.

We work with international travel advisors, private clients and production professionals, combining destination knowledge, trusted relationships and hands-on operational support.

Discover our story ↗
ONE REGION · PERSONALLY COORDINATED

From the Adriatic
to the Alps.

Across Croatia, Slovenia, Montenegro and Bosnia & Herzegovina, we connect destinations and coordinate the details of each journey.

Explore our destinations
03 / THE DESTINATIONS

One region.
Extraordinary possibilities.

A connected view of the Adriatic, Alps and the heart of Southeast Europe.

Explore destinations ↗
04 / WHY PARTNERS CHOOSE US

Local knowledge.
Personal commitment.
Seamless delivery.

01

Experienced local team

Regional knowledge and personal involvement in planning and delivery.

02

Trusted relationships

Carefully selected guides, hotels, drivers and experience partners.

03

Individually designed

Every brief is approached on its own terms, with practical options and thoughtful recommendations.

04

On-the-ground coordination

A team that remains engaged beyond the proposal and supports confirmed arrangements.

05 / THE PEOPLE BEHIND THE EXPERIENCE

It’s personal.
It always has been.

Meet the people responsible for shaping, coordinating and delivering our work.

Partners

our partners in making your vacation unforgettable

Tech Partner

our partners in making your vacation unforgettable

YOUR LOCAL PARTNER

Great journeys begin
with the right partner.

From a private journey to a demanding production brief, we are ready to discuss the details.

Start a conversation
Aerial photograph of Split Old Town and the Riva promenade on the Adriatic coast
ABOUT TRAVEL CROATIA & BEYOND

Personal by nature.
Exceptional by design.

An independent boutique DMC built around strong relationships, first-hand local knowledge and personal service.

01 / WHO WE ARE

Your trusted DMC partner
in Southeast Europe.

Based in Split, Travel Croatia & Beyond designs bespoke journeys across Southeast Europe, combining carefully chosen stays, private yachting, exclusive local experiences and thoughtfully curated incentive programmes.

Working with international travel advisors, private clients, agencies and production companies, we draw on first-hand regional knowledge and trusted local relationships to shape each itinerary and assignment around individual preferences.

From a private Adriatic escape to an intricate multi-country journey, we pay attention to every detail: where guests stay, the people they meet and how each experience unfolds. Our team coordinates the arrangements with care, from the first conversation to the final departure.

Warm editorial illustration of Rovinj, Croatia, by the Adriatic at sunset
02 / OUR EXPERTISE

What we do,
and how we work.

Our role is to make demanding briefs manageable and personal experiences feel effortless.

01

Luxury travel

Fully tailored private journeys and thoughtful recommendations.

02

Yachting

Private charter arrangements, routes and complementary land services.

03

Events & incentives

Curated experiences, logistics and on-site event coordination.

04

Production logistics

Travel and operational arrangements for film and television projects.

03 / OUR PROCESS

From the first conversation
to the final detail.

Every project begins with listening, continues through planning and relies on careful execution.

01

Understand

We establish priorities, guest expectations, requirements and constraints.

02

Design

We propose appropriate properties, experiences, services and routes.

03

Coordinate

We confirm partners, operations and the details that connect the programme.

04

Deliver

We follow through on the ground and respond when circumstances change.

04 / OUR PEOPLE

Meet the people
behind the experience.

We keep collaboration personal and work closely with our partners.

Lucija Boras
Founder & CEO

Lucija Boras

Lucija leads company strategy, international partnerships and business development, with a focus on bespoke luxury travel, yachting, incentives and special projects. She also oversees international film and television projects, helping guide complex regional assignments.

Contact our team ↗
Zvonko Buljan
Co-Founder & COO

Zvonko Buljan

Zvonko is involved in commercial strategy, destination operations and supplier coordination. He brings practical experience to luxury travel, incentive programmes and multi-country production logistics.

Contact our team ↗
Josipa Mucić
Senior Travel Designer & Project Manager

Josipa Mucić

Josipa designs bespoke journeys, incentive programmes and private events. She manages projects from the initial concept and itinerary development through supplier coordination and on-the-ground delivery.

Contact our team ↗
Andrea Lucia Zanki Mamut
Travel Designer & Operations Specialist

Andrea Lucia Zanki Mamut

Andrea Lucia brings creative ideas, Spanish-language expertise and attentive operational support to bespoke itineraries. She works closely with suppliers and the team to keep arrangements carefully coordinated.

Contact our team ↗
YOUR LOCAL PARTNER

Let’s work together.

Share your brief with our team. We will help shape the next steps.

Start a conversation
Sunset over Dubrovnik Old Town and the Adriatic Sea
BESPOKE LUXURY TRAVEL

Journeys designed
around the individual.

We develop tailored itineraries for private clients and international travel advisors, from short cultural escapes to elaborate cross-border journeys.

Discuss your brief
OUR APPROACH

Designed with purpose.
Delivered with care.

Every service is planned around the brief, backed by trusted regional knowledge and active coordination.

01

Personalised itineraries

Travel designed for a guest’s interests, pace and expectations.

02

Carefully selected stays

Luxury hotels, boutique properties and private villas selected for the brief.

03

Private local experiences

Experienced guides, gastronomic encounters and opportunities to engage with the destination.

04

End-to-end coordination

Ground transfers, reservations and ongoing support throughout the journey.

One point of contact.
Many moving parts.

From the original requirements through confirmed arrangements, our team works with you to keep the experience coherent and the practical details under control.

YOUR LOCAL PARTNER

Tell us what you have in mind.

Share your project or travel brief for a tailored response.

Start a conversation
Aerial view of a private yacht between two wooded Adriatic islands
PRIVATE YACHTING

Your Adriatic.
Your own pace.

From elegant private boat days to fully crewed yacht charters, we create seamless Adriatic journeys that combine exceptional time at sea with meticulously arranged experiences ashore.

Discuss your brief
OUR APPROACH

Designed with purpose.
Delivered with care.

Every charter is shaped around your preferred pace, privacy and level of service, with personal planning and attentive coordination both on board and ashore.

01

Bespoke private yacht charters

Carefully selected vessels, from elegant day boats to fully crewed luxury charters, matched to the group, occasion and preferred style of travel.

02

Tailored Adriatic routes

Island-hopping journeys and coastal itineraries designed around the brief, seasonal conditions and the experiences guests want to enjoy along the way.

03

Elevated onboard hospitality

Crew, catering and onboard arrangements coordinated to reflect the character of the charter and the expectations of each guest.

04

Seamless arrangements ashore

Hotels, private transfers, guides, dining reservations and port-side logistics coordinated to connect every stage of the journey.

One point of contact.
Many moving parts.

From the original requirements through confirmed arrangements, our team works with you to keep the experience coherent and the practical details under control.

YOUR LOCAL PARTNER

Tell us what you have in mind.

Share your project or travel brief for a tailored response.

Start a conversation
EXCLUSIVE EXPERIENCES

Closer to the places
that matter.

Private cultural visits, culinary encounters, guided adventures and thoughtfully arranged local experiences that give every journey a personal dimension.

Discuss your brief
OUR APPROACH

Designed with purpose.
Delivered with care.

Every service is planned around the brief, backed by trusted regional knowledge and active coordination.

01

Culture & heritage

Privately guided discoveries of cities, architecture and regional heritage.

02

Gastronomy & wine

Local producers, considered tastings and memorable private tables.

03

Outdoor experiences

Nature, walking and active discoveries matched to guests’ abilities and interests.

04

Special occasions

Experiences planned around celebrations, gatherings and individual preferences.

One point of contact.
Many moving parts.

From the original requirements through confirmed arrangements, our team works with you to keep the experience coherent and the practical details under control.

YOUR LOCAL PARTNER

Tell us what you have in mind.

Share your project or travel brief for a tailored response.

Start a conversation
Event table arrangements at Fort Lovrijenac in Dubrovnik, seen from above
INCENTIVES & PRIVATE EVENTS

Bring people together.
We handle the details.

We plan destination programmes for incentives, executive retreats and private celebrations, pairing creative concepts with reliable regional coordination.

Discuss your brief
OUR APPROACH

Designed with purpose.
Delivered with care.

Every service is planned around the brief, backed by trusted regional knowledge and active coordination.

01

Incentive programmes

Considered group experiences built around shared goals and destination character.

02

Private celebrations

Carefully selected locations, hospitality and local coordination.

03

Executive retreats

Individualised programmes, settings and travel logistics for smaller teams.

04

Operational management

Supplier communication, guest movements and on-site arrangements.

One point of contact.
Many moving parts.

From the original requirements through confirmed arrangements, our team works with you to keep the experience coherent and the practical details under control.

YOUR LOCAL PARTNER

Tell us what you have in mind.

Share your project or travel brief for a tailored response.

Start a conversation
Aerial photograph of Plitvice Lakes with turquoise water, wooden walkways and red autumn foliage
OUR DESTINATIONS

One region.
Many perspectives.

Discover connected journeys across Croatia, Slovenia, Montenegro and Bosnia & Herzegovina. Serbia is available for selected arrangements on request.

WHERE WE WORK

Places we know.
Journeys we connect.

Our destination knowledge helps link varied places into a single thoughtful itinerary.

Illustrated aerial view of Dubrovnik and the Adriatic coast
DESTINATION / 01

Croatia

Coastal cities, Adriatic islands and extraordinary cultural heritage.

Private yachting · Historic cities · GastronomyPlan a journey ↗
Illustrated view of Lake Bled and the Julian Alps in Slovenia
DESTINATION / 02

Slovenia

Alpine scenery, lakes, Ljubljana and a distinctive culinary landscape.

Alps & lakes · Ljubljana · Food & winePlan a journey ↗
Illustrated view of Kotor and the Bay of Kotor in Montenegro
DESTINATION / 03

Montenegro

The Bay of Kotor, striking mountain scenery and private coastal experiences.

Bay of Kotor · Coastal retreats · Private boatingPlan a journey ↗
Illustrated view of Stari Most and the Neretva River in Mostar
DESTINATION / 04

Bosnia & Herzegovina

Mostar, Sarajevo, Međugorje, historic cities and memorable regional culture.

Mostar · Sarajevo · Cultural encountersPlan a journey ↗
Editorial illustration of Kalemegdan Fortress and the Victor Monument in Belgrade at sunset
DESTINATION / 05 · UPON REQUEST

Serbia

Selected travel and logistics requirements can be reviewed according to the project brief.

Enquire about Serbia ↗
YOUR LOCAL PARTNER

Let’s work together.

Share your brief with our team. We will help shape the next steps.

Start a conversation
FOR INTERNATIONAL TRAVEL ADVISORS

Your clients.
Your reputation.
Our commitment.

We work as an extension of your team, providing trusted local expertise, tailored planning and responsive on-the-ground coordination.

A PARTNERSHIP BUILT ON TRUST

Local expertise.
Personal responsibility.

You know your clients. We know the destinations, the people and the operational details that make complex journeys work.

From the initial enquiry through planning, confirmation and travel, we help you deliver a personalised service while respecting your client relationships.

Illustration of two travel professionals reviewing itineraries together on a terrace overlooking Dubrovnik
WHAT YOU CAN EXPECT

A dependable partner
behind every itinerary.

Clear communication and relevant solutions across the region.

01

Tailored proposals

Recommendations based on guest expectations, dates, budget and priorities.

02

Supplier coordination

Hotels, experiences, private transfers and guides managed together.

03

Cross-border knowledge

Thoughtful routing and connected operational arrangements across destinations.

04

Local support

A dedicated team engaged beyond the planning stage.

COMMON QUESTIONS

Working together.

Are your itineraries fully customised?

Yes. Our core focus is private journeys developed around the individual brief rather than fixed departures.

Do you work directly with travel advisors?

Yes. We collaborate with travel advisors and agencies, supporting their client relationships and service delivery.

Can you combine several countries?

Yes. We work across Croatia, Slovenia, Montenegro and Bosnia & Herzegovina, with Serbia available on request.

YOUR LOCAL PARTNER

Bring us your next brief.

Share your brief with our team. We will help shape the next steps.

Start a conversation
HOW WE WORK

Creative thinking.
Practical delivery.

Selected types of briefs we handle, from private itineraries to complex production logistics.

OUR CAPABILITIES IN PRACTICE

Different briefs.
The same attention to detail.

The scenarios below illustrate our capabilities. They are not named client case studies or claims about completed confidential projects.

Aerial view of a yacht anchored beside a sandy Adriatic beach and turquoise sea
PRIVATE YACHTING

A day at sea, shaped around the guest.

Combining a suitable yacht, selected island stops, private shore arrangements and ground logistics into one coherent experience.

Lake Bled, Slovenia
MULTI-COUNTRY TRAVEL

One journey, several destinations.

Designing connected journeys across neighbouring countries and coordinating local suppliers, accommodation and transfers.

Illustrative film production photograph
PRODUCTION LOGISTICS

Coordination behind the scenes.

Managing production-related travel, accommodation and time-sensitive movements with operational oversight.

Approved project names, client references and outcomes will be added only with permission.

YOUR LOCAL PARTNER

Let’s work together.

Share your brief with our team. We will help shape the next steps.

Start a conversation
ENTERTAINMENT & PRODUCTION

When schedules change,
details still matter.

Travel and on-the-ground coordination for international film and television productions operating across Southeast Europe.

Discuss your brief
OUR APPROACH

Designed with purpose.
Delivered with care.

Every service is planned around the brief, backed by trusted regional knowledge and active coordination.

01

Production travel

Arrivals, departures, accommodation and carefully coordinated itineraries.

02

VIP & talent handling

Discreet travel logistics and private ground transport for key personnel.

03

Ground & marine logistics

Transfers, vehicle movements and maritime arrangements where required.

04

Multi-country coordination

Regional logistics and supplier communication across locations.

One point of contact.
Many moving parts.

From the original requirements through confirmed arrangements, our team works with you to keep the experience coherent and the practical details under control.

YOUR LOCAL PARTNER

Tell us what you have in mind.

Share your project or travel brief for a tailored response.

Start a conversation
GET IN TOUCH

Let’s create something
worth discussing.

For travel advisors, private clients, incentive organisers and production professionals.

YOUR LOCAL TEAM

Start with a brief.

Use the enquiry form to prepare an email containing your project details. Review and send it from your email application.

info@travel-croatia.eu+385 91 2386 105

Dračevac 3D, 21000 Split, Croatia

This preview does not send an enquiry automatically. You must send the prepared email from your email application.

TRAVEL CROATIA & BEYOND

Personal Data
Policy.

1. Who is responsible for your personal data?

Travel Croatia DMC, with its registered headquarters at Petrova Street 120 in Zagreb, is the data controller under the General Data Protection Regulation (GDPR).

Personal data is information relating to an identified or identifiable individual. Processing includes collecting, storing, using, consulting or transferring that information.

Travel Croatia DMC has established Personal Data Protection Regulations in accordance with the GDPR. These apply to personal data collected and processed directly by Travel Croatia DMC or by its partners.

You can contact the data controller:

  • By email: info@travel-croatia.eu
  • By phone: +385 21 545 104
  • By mail: 4. gardijske brigade 5, 21 204 Dugopolje, Croatia

2. Our principles and legal grounds for processing

We process personal data lawfully, fairly and transparently. Depending on the circumstances, processing is based on one of the following legal grounds:

  • Compliance with a legal obligation to which the controller is subject.
  • Performance of a contract or steps taken at your request before entering into a contract.
  • Protection of your vital interests or those of another person.
  • Legitimate interests pursued by the controller or a third party, unless these are overridden by your fundamental rights and freedoms, particularly where the data subject is a child.
  • Your consent to processing for one or more specific purposes.

We also apply the following principles:

  • Purpose limitation: we collect data for specified, explicit and legitimate purposes and do not process it in ways incompatible with those purposes.
  • Data minimisation: we collect only data relevant and necessary for the intended purpose.
  • Accuracy: we take account of the need for personal data to be accurate and up to date.
  • Storage limitation: we retain identifiable personal data no longer than necessary for the purposes of processing.
  • Integrity and confidentiality: we use appropriate technical and organisational measures to protect data against unauthorised or unlawful processing, accidental loss, destruction or damage.
  • Accountability: the controller is responsible for these principles and must be able to demonstrate compliance.

3. How we collect your personal data

Travel Croatia DMC may collect your personal data:

  • When you contact us by telephone, email, the contact form on our website or in person at our office.
  • When you use our services.
  • When our partners lawfully provide your data to us.

4. What personal data we collect

Travel Croatia DMC collects only the personal data needed for the purpose for which it is collected. You may request a list of the personal data we hold about you.

5. How we use your personal data

We use the personal data we collect for the following purposes:

  • Preparing tailor-made offers that reflect individual or group preferences.
  • Fulfilling our contractual obligations.
  • Sharing data with third parties where necessary to fulfil contractual obligations, including possible transfers to countries outside the European Union.
  • Assessing satisfaction with the services provided under a contract.
  • Handling complaints.
  • Complying with applicable legal requirements.

6. How we protect your personal data

Your personal data is stored in a business data system protected by passwords and encryption. Access is restricted to employees who need the information to perform their work.

7. How long we keep your personal data

We retain personal data for as long as necessary to fulfil contractual obligations and legitimate purposes, including handling complaints. Where processing is based on consent, we retain the data until that consent is withdrawn, unless another legal basis or retention obligation applies.

If the law requires a longer retention period, we keep the data for that period. Data that is no longer retained is permanently erased or anonymised.

8. Your rights under the GDPR

Under the General Data Protection Regulation, you have the following rights:

  • To receive information when your data is collected, including the identity and contact details of the controller, the purposes and legal basis of processing, legitimate interests where applicable, recipients or categories of recipients, and transfers to countries outside the European Union.
  • To obtain confirmation of whether your personal data is being processed, how and why it is processed, and which personal data is involved.
  • To access the personal data we hold about you.
  • To have inaccurate or outdated personal data corrected.
  • To request erasure of your personal data.
  • To request the transfer of your personal data to another controller.
  • To withdraw your consent.
  • To request restriction of processing.
TRAVEL CROATIA & BEYOND

Terms and Conditions
of Sale.

ARTICLE 1

Scope and contractual documents

These terms govern the booking, payment and provision of travel services arranged by Travel Croatia d.o.o. (Travel Croatia), including private journeys, transfers, excursions, tours, cruises and other travel arrangements.

Services are proposed and confirmed individually. The accepted written offer, booking confirmation and any specific conditions provided for the arrangement form part of the agreement and describe the services, price, payment deadlines and any applicable supplier conditions.

Where an arrangement qualifies as a package travel contract or a linked travel arrangement under Croatian law, the mandatory statutory protections for travellers apply. Nothing in these terms excludes or limits rights that cannot lawfully be waived.

Travel Croatia handles personal data for the purposes of planning and providing contracted services in accordance with applicable data protection law and its Personal Data Policy.

ARTICLE 2

Enquiries, offers and booking confirmation

Travellers and travel advisors may submit an enquiry by email, through the website or by another agreed communication channel. Travel Croatia prepares a tailored offer based on the requested services, travel dates, number of participants and other relevant information.

An enquiry or proposed itinerary does not by itself constitute a confirmed booking. A booking is confirmed when Travel Croatia confirms acceptance of the arrangement in writing and the agreed payment requirements are satisfied, unless the written offer expressly provides otherwise.

The written offer or booking confirmation sets out the included services, total price in euros (EUR), applicable taxes, any additional charges disclosed before confirmation, and the relevant payment and cancellation terms. Where required by law, the traveller receives mandatory pre-contractual information and the appropriate package travel documents.

Any changes requested after confirmation are subject to availability, the written agreement and applicable law.

ARTICLE 3

Payment methods

Depending on the arrangement and the payment option offered, Travel Croatia accepts payment by bank transfer or through Revolut, Stripe or Efexs.

The available payment methods, payment schedule and any applicable processing charges are stated in the individual offer or payment instructions before the booking is confirmed. No payment processing charge will be added unless disclosed and lawfully chargeable.

Payments are considered received when confirmed by the relevant payment provider or credited to Travel Croatia’s account. Where payment is made in a currency other than EUR, the traveller’s bank or payment provider may apply its own exchange rate or charges.

ARTICLE 4

Digital travel documents and access

Travel Croatia provides travel information and operational details through its online travel programme. Travellers can follow their itinerary and access the relevant travel arrangements, schedules, meeting information and updates digitally.

Travel Croatia does not issue printed vouchers as the standard method of service confirmation. Booking details and any documents required for an individual service are supplied digitally or by another method expressly agreed with the traveller.

Travellers should review the information provided before departure and follow communicated meeting points, times and other relevant instructions. Travellers should notify Travel Croatia promptly of any missing or incorrect details. Access to a digital itinerary does not reduce statutory rights or Travel Croatia’s obligations under the contract.

ARTICLE 5

Prices and currency conversion

Prices are quoted in euros (EUR), unless otherwise stated in the written offer. The total price and applicable taxes and charges are disclosed before confirmation.

Where payment is made through a bank, payment card or provider operating in another currency, conversion is carried out by that provider or the customer’s financial institution at its applicable exchange rate. The amount debited in the customer’s home currency may therefore differ from the EUR amount quoted.

ARTICLE 6

Personal data and privacy

Travel Croatia processes personal data to respond to enquiries, prepare offers, manage reservations, perform contractual obligations, comply with applicable law and, where there is a valid legal basis, communicate marketing information.

Only personal data necessary for the relevant purpose is collected and shared with hotels, transport companies, guides, payment service providers and other service partners where necessary to arrange or perform services, or where disclosure is required by law.

Where personal data is transferred outside the European Economic Area, Travel Croatia applies the relevant legal requirements and safeguards. Information on legal grounds, recipients, retention, data subject rights and contact details is provided in the Personal Data Policy.

Read the Personal Data Policy for further information.

ARTICLE 7

Changes, cancellation by Travel Croatia and extraordinary circumstances

For package travel arrangements, any proposed significant change before departure is handled in accordance with the Croatian Act on the Provision of Tourism Services. Where the law provides the traveller with a choice to accept the change or terminate the package travel contract, Travel Croatia will communicate the change, available options and applicable timeframe in writing on a durable medium.

If Travel Croatia terminates a package travel contract because the minimum number of travellers stated in the contract has not been reached, the statutory notification deadlines apply: no later than 20 days before departure for trips lasting more than six days, seven days for trips lasting between two and six days, and 48 hours for trips lasting less than two days.

If Travel Croatia is prevented from performing a package travel contract by unavoidable and extraordinary circumstances, it may terminate the contract before departure and must notify the traveller without undue delay.

Where Travel Croatia terminates a package travel contract in the circumstances permitted by law, payments are refunded as required by law, without undue delay and no later than 14 days after termination. Mandatory rights to price reductions, appropriate alternative arrangements or compensation, where applicable, are not excluded.

Unavoidable and extraordinary circumstances affecting the traveller

For package travel, a traveller may terminate the contract before departure without paying a termination fee where unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity and significantly affect performance of the package or the carriage of passengers to the destination. In such cases, the traveller is entitled to a full refund of payments made for the package, but not additional compensation, as provided by law.

Travel Croatia may offer postponement, a replacement arrangement or a credit towards a future trip, but accepting such an alternative is voluntary where the traveller has a statutory right to a monetary refund.

Personal circumstances such as illness or injury do not automatically constitute a statutory ground for a fee-free cancellation of a package travel contract. Other applicable rights, specific contractual conditions and any relevant travel insurance remain unaffected.

For a separately booked service that is not a package travel arrangement, cancellation, changes and refunds are governed by its specific agreed conditions and applicable mandatory law.

ARTICLE 8

Cancellation by the traveller

A traveller may cancel a booking by notifying Travel Croatia in writing. Any cancellation fee depends on the nature of the services, the agreed conditions and mandatory applicable law.

For package travel arrangements, the following is the standard cancellation fee schedule where expressly incorporated into the booking agreement. These amounts must be reasonable and justifiable under Croatian law, taking account of the time before departure, expected cost savings and income from alternative use of the services. On request, Travel Croatia will explain the amount charged.

Time before departureStandard cancellation fee
61 days or more40% of the package price
60–41 days60% of the package price
40–31 days80% of the package price
30–0 days100% of the package price
After departure or no-showUp to 100% of the package price, subject to applicable law

These standard charges do not apply where the traveller is legally entitled to terminate the package travel contract without a fee, including in qualifying unavoidable and extraordinary circumstances. Any amount due to the traveller following cancellation will be refunded without undue delay and, for package travel, no later than 14 days after termination.

For individual travel services and any specially agreed supplier arrangements, the applicable cancellation conditions are set out in the offer or booking confirmation and remain subject to mandatory law.

Complaints and requests

Travellers may submit complaints and requests in writing to info@travel-croatia.eu. Consumer complaints will be acknowledged and answered within the deadlines required by Croatian law, including the statutory 15-day response period for written consumer complaints.